Train the trainers!

Last time, there was a blog about the 10% problem in BPO Philippines. Apparently only 10% of applicants get hired into the BPO workforce, being the only ones with the qualifications.

Now there's this new initiative, a trainers’ training program gets conceived to reinforce talent development in the information technology and business process outsourcing (IT-BPO) industry in the Philippines.

The Technical Education and Skills Development Authority (TESDA) and Business Processing Association of the Philippines (BPAP) have announced  Trainers Methodology (TM) Plus, the first trainers’ training program for IT-BPO offered by the skills development agency.

TM Plus is one in a series of educational programs developed under the Industry-based Training for Work Scholarship Program (I-TWSP). TM Plus was jointly developed by Tesda and BPAP.

The entire program is divided into two parts: the first covers IT-BPO orientation and instruction via classroom and e-learning sessions; and the next is allotted for internship, where trainees co-facilitate TM Plus in an IT-BPO facility.

Trainees are then assessed via tools developed by Philippine Society for Training and Development (PSTD) as well as Tesda’s TM 1 National Assessment. Corresponding certificates will be issued upon qualification.

“Being a world-class IT-BPO employee entails more than having effective communication skills. It’s also about the right attitude and possessing a high level of competency. “This is why we need standardized training programs. There are a lot of opportunities but the growth of the industry will only continue if we have the number of qualified talent we require to reach our development goals.”

Benedict Hernandez, President and CEO, Business Processing Association of the Philippines (BPAP).

Tesda’s IT-BPO training programs are designed to develop and increase the number of qualified hires.

The course outline includes sessions such as facilitating learning sessions and discussions; using electronic media in trainings; electronic learning applications; blended learning techniques; classroom management; conducting competency assessments; supervising work-based learning; and application of skills and knowledge through an internship.

With better trainers, the better the chances for applicants to acquire a solid position in BPO Philippines.


Source:

"P25.2-M Train-the-trainers program for IT-BPO
unveiled." 3 October 2012. Newsbytes.ph.
Accessed 4 October 2012. Link Here.