Nurses in BPO Philippines

Today in the Philippines, there are thousands of nursing graduates fresh from their licensure exams try their luck to land employment most especially in countries abroad such as the United States.

Unfortunately, their job applications are rejected locally and abroad. Simply because local and international hospitals cannot afford to hire new nurses due to budget cuts. Hospitals are establishments that are also affected by the global financial crisis.

Though there are hospitals in provincial areas that need nurses, only a modest number of nurses heed their calling and be willing to work for basic pay just so to serve the sick and the needy.

Let's face it. With the cost of tuition and the other fees associated with taking a specialized medical profession like Nursing, newly licensed practitioners want to be hired for work that could help pay for their needs, their debts as well as provide for their families.

Luckily, nurses can consider a career in BPO/Call Centers inthe Philippines. These contact centers in the Philippines value nurses, medical technologists and any practioner in medicine as key talents in their workforce. Why?

For one, BPO Philippines is evolving into knowledge process outsourcing. Different from business process outsourcing that deals with business functions such as documentation, customer/client management and marketing, knowledge process outsourcing involves counseling, research and development.  Call centers now serve pharmaceutical companies and healthcare insurance companies in representing their products (medicine, drugs) and services (health and wellness knowledge). These centers require agents with a strong, medical background to receive calls from customers and address their concerns.

These agents should have the training and knowledge regarding issues and topics related to medical products and services. Who better than nurses and medical professionals?

Second, medical professionals such as nurses are trained to have good "bedside" manners, how to treat patients often in pain courteously with professional, tolerant care. It is this same courteous care that call centers value and depend on for agents to provide a similar, pleasant experience with callers, coming in with their complaints and concerns.

Third, nursing students are exposed to rotating work schedules; they have worked in late night shifts. They even schedule work shifts during weekends and holidays. Its part of the job of providing care in a hospital that operates 24 hours a day, 7 days a week.

Of all these, nurses can make ideal call center employees, especially in a medical-related or healthcare account. Call center and BPO companies hire nursing graduates because of their medical knowledge, professional manners and orientation to service.

Nurses can find a career in call centers and BPO companies to be more rewarding, financially. They work the same hours but the workload isn't as labor intensive compared to that working in a hospital. They get to use the lessons and training they attained through college but in counseling callers in regards to their health concerns as well as doing research in related medical fields.

Otherwise, they just apply their pleasant, patient bedside manners through the telephone, handling customer complaints creating a positive experience that keeps callers loyal to the brand/company they represent.

If you're a nurse looking for a change of pace or a fresh nursing graduate trying hard to get employed, you can consider working for a call center in BPO Philippines—same hours, same challenges but better pay and life-advancing opportunities.