Careers In Hot Demand!

Health care and professional business services are the hot career fields today in BPO Philippines.

Health care is  a stable industry because people will always need it. As people grow older, they require health care services in  medicine, chiropractic, dentistry, nursing, pharmacy among others.

Business services bounces back after the global recession as enterprises are more optimistic about the economy and the flow of finances these days.

Find out more about three career choices in the health care and business services that are heating up!

Xlibris Job Fair this March 2012

Xlibris, a leading self-publishing company, is in urgent need of Customer Service and Sales Representatives to join their dynamic, diverse team of service-focused professionals!

Find out more of  the Customer Service Reps and Sales Reps requirements at the BPO Jobs Philippines Job Portal (http://bpojobs.ph)

Globe, Aegis set up trilingual call center in Cebu

Cebu, BPO Philippines. To provide personalized, quality customer service for its massive subscriber bases in the Visayas and Mindanao, Globe Telecom sets up the very first Bisaya-speaking call center with Aegis Philippines.

The call center company Aegis will initially designate at least 50 agents to serve Globe’s customers in the Visayas and Mindanao.

Time Wasters, Watch out!

At the end of your shift, are you tired from overwork and stress?  You might be surprised to find out that it isn't your job that's draining you.

More likely, you're doing activities that are wasting both your time and energy, making you delay your work, pressure your performance and hinder you from accomplishing anything to your satisfaction.

Find out more about the negative work habits you may have and how to get rid of them, so that you have energy and time to enjoy the fruits of your labors in BPO Philippines.

Don't waste your Time!

Three Ways to show that You're not Professional

In filling a job, an employer will review and choose from submitted applications and resumes the candidates who are worthy or interesting to be called in for a face-to-face interview.

During this screening process, it is the little mistakes, the unchecked details that can ruin one's chances of being taken seriously as a potential candidate, as a professional in BPO Philippines.

Make sure you watch out for the following and correct them according, in order to get a good shot at the job you're applying for.

Make Your Quality Service Shine Bright

Good customer service reaps repeat business, produces customer loyalty and positive branding that is so vital to continuous success.

As a call center agent, either as a technical support or customer service, when you serve callers/customers with a higher level of understanding, enthusiasm, and promptness consistently, the efforts will be remembered, and well-rewarded.

Use the following tips to ensure you provide superior customer service in BPO Philippines.

Your Bright Future Waits

With its ever-growing success in the Philippines, the country's business process outsourcing (BPO) sector draws in today's fresh graduates and applicants who aim to claim the fast track towards financial security and career growth.

Careers in the BPO industry have been proven to be successful and stable, for those willing to go through the extra mile in delivering quality service and skills.

What are the favorable opportunities that can be achieved when working in the BPO Philippines industry?

Be noticed the right way and get promoted right away

Don't think that just because you're skilled and diligent, somehow people will notice and you'll receive your just rewards.

Especially in a service-oriented industry like BPO Philippines, the extroverts are the ones grabbing all the attention, and promotion.

Don't wait for the recognition. Draw the attention to yourself.
Do something to get noticed. Get noticed, and your chances for acknowledgment as well as promotion gets higher.

Nurses in BPO Philippines

Today in the Philippines, there are thousands of nursing graduates fresh from their licensure exams try their luck to land employment most especially in countries abroad such as the United States.

Unfortunately, their job applications are rejected locally and abroad. Simply because local and international hospitals cannot afford to hire new nurses due to budget cuts. Hospitals are establishments that are also affected by the global financial crisis.

Learn the Language of BPO

Many worthy job applicants lose out on promising career opportunities or promotions in the workplace because of their weak communication skills, particularly in the English language which is the language of communication in business process outsourcing (BPO).

The Philippines is known for its population of capable English speakers

Be the Outstanding One out of Five!

Surveys report that 20 percent of job seekers who apply to a company in BPO Philippines get noticed in interviews and proceed through the screening process. Twenty percent!

1 out 5 applicants are considered for the job!

To get an advantage over the rest, you have to know how to promote yourself as part of your strategy to secure a job or get hired on the spot.

What it takes to be a Professional Call Center Agent…

To be a valuable employee of a call center in BPO Philippines, to be a competent agent, skills are important. To achieve good skills takes a lot of training as a decent voice, accent and speak isn't just enough. It's only one part of being a capable, full time call center agent.

The Job Search: Roel's Story.

Roel woke to the soft smell of hot oil frying sweet pork. Daylight was warm through his bedroom window. The young man sat up in bed, his eyes blank from a deep sleep that felt like decades.

Roel stared out until a thought registers in his head that today is the first day of his life as a graduate.

No more heading over to the campus. No more classes, textbooks, exams and projects. It's all behind him now, ahead lies his future of what he would make of it.

Roel placed his two feet on the floor and rose from bed. I must find a job, Roel thought.

BPO Philippines 101

What is BPO?

BPO are initial letters that mean "Business Process Outsourcing". Business Process Outsourcing is where some operations or activities of a business is assigned out to a third-party who handles these activities as a service for a contractual fee. The third party is known as a "service provider". This is usually done to minimize cost of operations in acquiring qualified staff, facilities and equipment, since the service provider supplies these to client companies.

Usual business operations/activities that get outsourced are customer care/support, marketing, research and data entry among others. These functions are categorized as back-office (internal company functions such as finance & accounting, human resources, legal etc.) and front-office (which includes customer related functions, such as billing, marketing & promotions, customer service & support).

BPO is an emerged industry in the Philippines as international companies send back-office and front-office work to service providers based in the country. The Philippines is less expensive when it comes to operational and labor costs. The workforce in the country also is attractive for being competent English speakers who are exposed and accustomed to a Western culture, with a progressive growth in technical and innovative skills.

The Philippines remains to be a top destination for the worldwide business process outsourcing industry, serving client companies in the Americas, Europe, Middle East and Asia.

BPO Philippines is a dynamic environment for socio-economic progress, being a leading source of employment. In 2010, BPO Philippines provided employment to 640,000 Filipinos nationwide. There are over 800 call centers in 20 key locations, including in Mindanao. Most are located in Metro Manila and Cebu, and in regional areas.


What is a Call Center?

Being the most common BPO service, call centers are where call center agents handle sales, customer service, and technical support calls.

A call center is a facility that receives and transmits a large volume of requests, originally by telephone but these days even through faxes, e-mail and live chat. Many businesses use call centers to interact with customers, to administer product support or provide information for customers inquiries, telemarketing and debt collection.

Calls can be categorized as either 'inbound' or 'outbound'. Inbound calls are made by customers calling in/to the call center, usually requesting for information regarding a product or service, report a malfunction or error, or request for help/assistance. Outbound calls, on the other hand, are made by agents to consumers, for research or surveys regarding service satisfaction but usually for sales purposes (tele-marketing). Most call centers offer both inbound and outbound campaigns for clients.

Call center agents are often organised into a multi-level or multi-tier support system for more efficient handling of calls.

The first level or tier consists of operators, who initially answer calls and provide general information.

If the caller requires more assistance, the call is forwarded to the second tier (in the appropriate department depending on the nature of the call). There are usally three or more tiers. Typically the third tier of support are the highly skilled technical support staff for the product or the manager/supervisor.

Call center companies comprise 80 percent of the BPO Philippines industry.

To know more about promising career opportunities, please check out BPO Jobs Philippines. You can find your future here.