Think Your Way Out of the Pile

No one wants to feel "invisible" in life, yet we often let others see us as little more than a statistic, especially when working in a large company or sector, like BPO Philippines. 

Referred easily as 'applicants', 'employees', or 'human resources', our individual personalities are being buried into 'a pile' of numbers, labels and data.

Most people go into the pile, doing what’s asked of them but not much more.

Office Politics

In every social group, there will always be 'politics'; it is the human ritual where roles and responsibilities are either achieved or assigned. This is most true in an office or workplace, where understanding the social craft of politicking is important.

"Office politics" can be defined as the use of one's individual or assigned position within an organization to obtain advantages beyond one's legitimate authority.

Those who engage in office politics do it to gain financial, emotional and even physical rewards.

Those who engage the most vigorously often have significant unmet needs, a specific agenda, desire for power with the willingness to abandon ethics and integrity to get what they want.

Here are some ideas to help you best work with the politics in the office.

When You're Disappointed with Your Job.

For us who are gainfully employed, we should only count ourselves as fortunate to have a job in BPO Philippines, working day in and night out in order to make a living.


But sometimes working a job can feel like a misfortune, especially if you're asked to work too many hours, do not receive any adequate compensation or feeling of appreciation.

Break Bad Work Habits, before they Break your Career

Want to get promoted and succeed in BPO Philippines?

Start by evaluating your professional life and see how you go about your day to day at the office. Are you a model employee and co-worker who produce results and a pleasure to work with, or not?

Make a list and check that you may have common bad work habits. To identify them is the first step to break them before they ruin your chances for upward movement.

Inspirational Movies for 2012

As the year 2011 draws to an end, you might be looking forward to your holidays from work in BPO Philippines. But as you relax, best to recharge your mind and heart with some inspiration.

Check out these recommendations for inspirational, motivational movies to enjoy these holidays, to best prepare what 2012 has in store for you professionally and personally.

BPO Philippines 101

What is BPO?

BPO are initial letters that mean "Business Process Outsourcing". Business Process Outsourcing is where some operations or activities of a business is assigned out to a third-party who handles these activities as a service for a contractual fee. The third party is known as a "service provider". This is usually done to minimize cost of operations in acquiring qualified staff, facilities and equipment, since the service provider supplies these to client companies.

Usual business operations/activities that get outsourced are customer care/support, marketing, research and data entry among others. These functions are categorized as back-office (internal company functions such as finance & accounting, human resources, legal etc.) and front-office (which includes customer related functions, such as billing, marketing & promotions, customer service & support).

BPO is an emerged industry in the Philippines as international companies send back-office and front-office work to service providers based in the country. The Philippines is less expensive when it comes to operational and labor costs. The workforce in the country also is attractive for being competent English speakers who are exposed and accustomed to a Western culture, with a progressive growth in technical and innovative skills.

The Philippines remains to be a top destination for the worldwide business process outsourcing industry, serving client companies in the Americas, Europe, Middle East and Asia.

BPO Philippines is a dynamic environment for socio-economic progress, being a leading source of employment. In 2010, BPO Philippines provided employment to 640,000 Filipinos nationwide. There are over 800 call centers in 20 key locations, including in Mindanao. Most are located in Metro Manila and Cebu, and in regional areas.


What is a Call Center?

Being the most common BPO service, call centers are where call center agents handle sales, customer service, and technical support calls.

A call center is a facility that receives and transmits a large volume of requests, originally by telephone but these days even through faxes, e-mail and live chat. Many businesses use call centers to interact with customers, to administer product support or provide information for customers inquiries, telemarketing and debt collection.

Calls can be categorized as either 'inbound' or 'outbound'. Inbound calls are made by customers calling in/to the call center, usually requesting for information regarding a product or service, report a malfunction or error, or request for help/assistance. Outbound calls, on the other hand, are made by agents to consumers, for research or surveys regarding service satisfaction but usually for sales purposes (tele-marketing). Most call centers offer both inbound and outbound campaigns for clients.

Call center agents are often organised into a multi-level or multi-tier support system for more efficient handling of calls.

The first level or tier consists of operators, who initially answer calls and provide general information.

If the caller requires more assistance, the call is forwarded to the second tier (in the appropriate department depending on the nature of the call). There are usally three or more tiers. Typically the third tier of support are the highly skilled technical support staff for the product or the manager/supervisor.

Call center companies comprise 80 percent of the BPO Philippines industry.

To know more about promising career opportunities, please check out BPO Jobs Philippines. You can find your future here.