Motivate Yourself with Music!

Music is a powerful force because of its capacity to energize a person and increase one's own endurance at work. The right music or songs can be a great aid for us who still need a little push to get moving ahead in BPO Philippines.

How does music boost motivation strongly and help through the most mind-numbing tasks?

Be Productive! Manage Your Time Effectively

As you've no doubt discovered, managing your time is very challenging at work in BPO Philippines with a hundred things to do every day!

Time management means asserting greater control over your time and energy. Don't allow tasks and demands to control you. 

Labor Day Job Fair set

In celebration of National Labor Day this May 1, the Cebu Provincial Public Employment and Services Office (PESO) organizes A LOCAL JOBS FAIR at the Cebu International Convention Center (CICC) in Mandaue City.

The jobs fair aims to assist the new graduates students to find employment.

Aegis Peoplesupport hosts BPO training at ACT-Cebu

Three-hundred twenty new graduates and out-of-school youths can get an opportunity to earn, while being trained for call center jobs in BPO Philippines this 2012.

Aegis People Support and its training arm Aspire People Solutions have partnered with Asian College of Technology (ACT), Cebu Philippines for a dual training program called “Earn and Learn.”

Under the Earn and Learn program, Aegis People Support will work closely with ACT to train near hires.

The first batch of trainees; eleven trainees and six faculty members, had already started their one month training in ACT. They still have to undergo another two to three months training with Aspire People Solutions. The trainees would be paid a minimum of P305 a day as allowance.

This is the first dual training system implemented between an outsourcing company and the academe; the program would better enable and equip the academe to conduct trainings to would-be outsourcing employees.

“We are very happy about this program and we will be committing our support to them. This will help enable us bring the academe and industry closer. It’s good that Aspire decided to share their expertise with the academe on how to do trainings for call centers. We always welcome such initiative.”

-- LUISITA YEE, Provincial head, Technical Education and Skills Development Authority (TESDA).

The system aims to train 20 to 25 personnel from ACT every month. Aegis People Support also plans to partner with other schools like the University of San Jose Recoletos (USJ-R), University of Cebu and University of San Carlos to achieve their 320 target of trainees this year.

Aegis People Support is one of the largest business process outsourcing companies operating in Cebu IT Park. They are currently building their second tower which will seat an additional 4,000 employees.

Aegis People Support works on getting the program officially registered in TESDA so that their partner academic institutions can offer the training to those who want to be part of the booming BPO Philippines.

Source:
Yap, Aileen. "BPO firm, school sign call 
center training deal." 16 April 2012.
Cebu Daily News. Accessed 20 April 2012.
Link Here.

Xlibris Job Fair this March 2012

Xlibris, a leading self-publishing company, is in urgent need of Customer Service and Sales Representatives to join their dynamic, diverse team of service-focused professionals!

Find out more of  the Customer Service Reps and Sales Reps requirements at the BPO Jobs Philippines Job Portal (http://bpojobs.ph)

Respect at the Workplace

Respect: Deserve it, Earn it and Share it.

Do you ever feel undervalued, or disrespected, by your boss and co-workers at your work? Like you're being passed all  the unwanted tasks to complete, without any assistance or appreciation?
Do you feel that you're treated like that every day? 
In the face of such mistreatment, you shouldn't remain meek. There are ways you can improve your situation, how others see and treat you.

Connection leads to Cooperation

Almost everything we achieve and accomplish in life is with the help and support of others. No one is truly a self-made man or woman.

Being able to connect and convince other people through rapport or understanding is a very important skill we must learn, especially if we wish to rise high in the success ladder of BPO Philippines. 

Here are some tips on how to connect to others in order to work well with them.

BPO Philippines evolves into KPO this 2012

Cebu's professionals such as architects, IT programmers, lawyers and medical practitioners need not go abroad to get jobs with high salaries.

These professionals can stay in the Philippines and take advantage of the career prospects offered by the booming knowledge process outsourcing (KPO) industry--the next level for BPO Philippines.

Your Bright Future Waits

With its ever-growing success in the Philippines, the country's business process outsourcing (BPO) sector draws in today's fresh graduates and applicants who aim to claim the fast track towards financial security and career growth.

Careers in the BPO industry have been proven to be successful and stable, for those willing to go through the extra mile in delivering quality service and skills.

What are the favorable opportunities that can be achieved when working in the BPO Philippines industry?

Beat the 3 PM Zzz Habit

By three o' clock in the afternoon, work in the office becomes difficult as our energy and focus weaken. Our whole body slows down, triggering the need to take a nap.

And the need is stronger if you slept late last night and had to still wake up early to beat the morning traffic commuting to work in BPO Philippines.

Though sometimes the best way to deal with the temptation to sleep/nap is just to give in for a set of ten minutes, most office environments tend to not support that.

Most of us turn to caffeinated beverages like coffee or soda, turn to smoking for the nicotine fix or eat copious amounts of chocolate or candy for the energy burst. But the price we pay for the sudden burst of energy is heavy, literally. We gain a few pounds in the process and feel more sleepy at the end.

There are more healthy ways to re-energize to see the work day through and complete the day's tasks so that when you get home, all you have to look to are your much deserved rest and relaxation.

Protect your Career Chances

Prevent career suicide and not ruin your chances for continuous employment in BPO Philippines by not doing any of the following negative habits or practices in your workplace or in your social circles.

Avoiding these could mean the difference between a health career and a dead one.

Inspirational Movies for 2012

As the year 2011 draws to an end, you might be looking forward to your holidays from work in BPO Philippines. But as you relax, best to recharge your mind and heart with some inspiration.

Check out these recommendations for inspirational, motivational movies to enjoy these holidays, to best prepare what 2012 has in store for you professionally and personally.

Cebu, Philippines: The New Call Center King

Cebu's Call Center Industry, as covered by CNN.

BPO Philippines 101

What is BPO?

BPO are initial letters that mean "Business Process Outsourcing". Business Process Outsourcing is where some operations or activities of a business is assigned out to a third-party who handles these activities as a service for a contractual fee. The third party is known as a "service provider". This is usually done to minimize cost of operations in acquiring qualified staff, facilities and equipment, since the service provider supplies these to client companies.

Usual business operations/activities that get outsourced are customer care/support, marketing, research and data entry among others. These functions are categorized as back-office (internal company functions such as finance & accounting, human resources, legal etc.) and front-office (which includes customer related functions, such as billing, marketing & promotions, customer service & support).

BPO is an emerged industry in the Philippines as international companies send back-office and front-office work to service providers based in the country. The Philippines is less expensive when it comes to operational and labor costs. The workforce in the country also is attractive for being competent English speakers who are exposed and accustomed to a Western culture, with a progressive growth in technical and innovative skills.

The Philippines remains to be a top destination for the worldwide business process outsourcing industry, serving client companies in the Americas, Europe, Middle East and Asia.

BPO Philippines is a dynamic environment for socio-economic progress, being a leading source of employment. In 2010, BPO Philippines provided employment to 640,000 Filipinos nationwide. There are over 800 call centers in 20 key locations, including in Mindanao. Most are located in Metro Manila and Cebu, and in regional areas.


What is a Call Center?

Being the most common BPO service, call centers are where call center agents handle sales, customer service, and technical support calls.

A call center is a facility that receives and transmits a large volume of requests, originally by telephone but these days even through faxes, e-mail and live chat. Many businesses use call centers to interact with customers, to administer product support or provide information for customers inquiries, telemarketing and debt collection.

Calls can be categorized as either 'inbound' or 'outbound'. Inbound calls are made by customers calling in/to the call center, usually requesting for information regarding a product or service, report a malfunction or error, or request for help/assistance. Outbound calls, on the other hand, are made by agents to consumers, for research or surveys regarding service satisfaction but usually for sales purposes (tele-marketing). Most call centers offer both inbound and outbound campaigns for clients.

Call center agents are often organised into a multi-level or multi-tier support system for more efficient handling of calls.

The first level or tier consists of operators, who initially answer calls and provide general information.

If the caller requires more assistance, the call is forwarded to the second tier (in the appropriate department depending on the nature of the call). There are usally three or more tiers. Typically the third tier of support are the highly skilled technical support staff for the product or the manager/supervisor.

Call center companies comprise 80 percent of the BPO Philippines industry.

To know more about promising career opportunities, please check out BPO Jobs Philippines. You can find your future here.