Careers In Hot Demand!

Health care and professional business services are the hot career fields today in BPO Philippines.

Health care is  a stable industry because people will always need it. As people grow older, they require health care services in  medicine, chiropractic, dentistry, nursing, pharmacy among others.

Business services bounces back after the global recession as enterprises are more optimistic about the economy and the flow of finances these days.

Find out more about three career choices in the health care and business services that are heating up!

Color Yourself Hired!

Your preparation for an important job interview can include research about your potential employer in BPO PHILIPPINES and homework on anticipated questions.

Since eight-five percent of communication is non-verbal, preparation can also planning about what you will wear to the interview, specifically the colors of your clothes that can put you in the best light and give you an advantage.

Your manner of dress can communicate positive things about your personality, and the type of person you are, at work.

Watch your Body Language

Body language -- we're not so conscious of it but a lot of information about who we are, our current mental state and our attitude can be communicated non-verbally through subtle ways, with our posture, facial and hand gestures.

 During a job interview, how we move and look can determine our eligibility for a job more than we answer to the questions, especially to a keen observer of body language.

Here are the most common body language mistakes applicants make in job interviews -- and how to avoid them.

Connection leads to Cooperation

Almost everything we achieve and accomplish in life is with the help and support of others. No one is truly a self-made man or woman.

Being able to connect and convince other people through rapport or understanding is a very important skill we must learn, especially if we wish to rise high in the success ladder of BPO Philippines. 

Here are some tips on how to connect to others in order to work well with them.

Mixing Work and Romance

Experts warn: be careful of romantic relationships in the workplace, especially in BPO Philippines. 


Oftentimes an office romance starts nice and convenient with that special someone who is so cute and you get along well but there's risk that if the relationship goes sour one day, it may affect your job performance, cause office division, toxic gossip, it can get you fired, sued or both. 


The office is a good place to meet a romantic partner. At work, one can get to see and know more of who the other person is. And working together is a good test if you have chemistry, common backgrounds and shared skills to appreciate about each other.


Yet there are no guarantees especially when it comes to relationships either in the office or out, but there are ways to improve your chances of establishing an office romance and getting to enjoy it too.

Know your Employer, Lighthouse IP

Lighthouse Software Cebu, Inc. (LHSCI), a global multi disciplinary service provider in the field of intellectual property, plans to hire 100 more workers this January 2012 to ramp up its Cebu operations and meet the booming demand for trademark database.

What do 'They' mean when they say, Looking For…?

By "THEY", I mean the employers and the human resources departments in every company in BPO Philippines who write out their job placement advertisements and have these published as classifieds on the newspapers and job boards/portals… 

Do you sometimes wonder what do THEY mean when they're looking for applicants with 'pleasing personality', 'ability to work independently', 'can work on holidays'?

Knowing what the employers want in their potential employees can help you prepare to become their ideal candidate or give you an idea what sort of job you're applying for, the company that you're getting into just to make sure that this is the kind of employment you want for yourself…

Call Center 101: Stay Healthy and Successful

Working as an agent in a call center in BPO Philippines can be stressful. There are health concerns with the change of lifestyle that comes with the job: working the night shift, sleeping through the day, receiving verbal abuse from some angry callers, demands to perform well and meet quota… Some people thrive on these crisis-like situations while others just burn out. 

Here are some simple tips on how to keep healthy and pace yourself at work, ensuring your job performance and security as a call center agent.

Learn the Language of BPO

Many worthy job applicants lose out on promising career opportunities or promotions in the workplace because of their weak communication skills, particularly in the English language which is the language of communication in business process outsourcing (BPO).

The Philippines is known for its population of capable English speakers

The Job Search: Roel's Story.

Roel woke to the soft smell of hot oil frying sweet pork. Daylight was warm through his bedroom window. The young man sat up in bed, his eyes blank from a deep sleep that felt like decades.

Roel stared out until a thought registers in his head that today is the first day of his life as a graduate.

No more heading over to the campus. No more classes, textbooks, exams and projects. It's all behind him now, ahead lies his future of what he would make of it.

Roel placed his two feet on the floor and rose from bed. I must find a job, Roel thought.

BPO Philippines 101

What is BPO?

BPO are initial letters that mean "Business Process Outsourcing". Business Process Outsourcing is where some operations or activities of a business is assigned out to a third-party who handles these activities as a service for a contractual fee. The third party is known as a "service provider". This is usually done to minimize cost of operations in acquiring qualified staff, facilities and equipment, since the service provider supplies these to client companies.

Usual business operations/activities that get outsourced are customer care/support, marketing, research and data entry among others. These functions are categorized as back-office (internal company functions such as finance & accounting, human resources, legal etc.) and front-office (which includes customer related functions, such as billing, marketing & promotions, customer service & support).

BPO is an emerged industry in the Philippines as international companies send back-office and front-office work to service providers based in the country. The Philippines is less expensive when it comes to operational and labor costs. The workforce in the country also is attractive for being competent English speakers who are exposed and accustomed to a Western culture, with a progressive growth in technical and innovative skills.

The Philippines remains to be a top destination for the worldwide business process outsourcing industry, serving client companies in the Americas, Europe, Middle East and Asia.

BPO Philippines is a dynamic environment for socio-economic progress, being a leading source of employment. In 2010, BPO Philippines provided employment to 640,000 Filipinos nationwide. There are over 800 call centers in 20 key locations, including in Mindanao. Most are located in Metro Manila and Cebu, and in regional areas.


What is a Call Center?

Being the most common BPO service, call centers are where call center agents handle sales, customer service, and technical support calls.

A call center is a facility that receives and transmits a large volume of requests, originally by telephone but these days even through faxes, e-mail and live chat. Many businesses use call centers to interact with customers, to administer product support or provide information for customers inquiries, telemarketing and debt collection.

Calls can be categorized as either 'inbound' or 'outbound'. Inbound calls are made by customers calling in/to the call center, usually requesting for information regarding a product or service, report a malfunction or error, or request for help/assistance. Outbound calls, on the other hand, are made by agents to consumers, for research or surveys regarding service satisfaction but usually for sales purposes (tele-marketing). Most call centers offer both inbound and outbound campaigns for clients.

Call center agents are often organised into a multi-level or multi-tier support system for more efficient handling of calls.

The first level or tier consists of operators, who initially answer calls and provide general information.

If the caller requires more assistance, the call is forwarded to the second tier (in the appropriate department depending on the nature of the call). There are usally three or more tiers. Typically the third tier of support are the highly skilled technical support staff for the product or the manager/supervisor.

Call center companies comprise 80 percent of the BPO Philippines industry.

To know more about promising career opportunities, please check out BPO Jobs Philippines. You can find your future here.