Advance Forward in Your Career

Get ahead in your career by making investments of effort, money and time that can return definite rewards, even in BPO Philippines' competitive job market and economic challenges.

Truly the best way to advance in your career path is investing in further education and broaden your knowledge in your field or other skills.

Job Burnout: How to Deal with It!

If you've worked at the same job, doing the same tasks everyday for a long, long time, you've probably in risk of burnout.

Burnout also known as job depression is often indicated by constant feelings of dissatisfaction, frustration and anxiety. It is when a person experiences emotional fatigue, the lack of motivation for work increases day by day.

People working in the service industry, for example call center agents and data encoders in BPO Philippines are highly prone to job burnout.

Be a "Plus" Employee!

Employees who are a "plus", who can be assets are highly valued in any industry, especially in BPO Philippines


Add value to your job/profession by working with these values in the office among your co-workers.

Be a Positive employee!

Inspirational Movies for 2012

As the year 2011 draws to an end, you might be looking forward to your holidays from work in BPO Philippines. But as you relax, best to recharge your mind and heart with some inspiration.

Check out these recommendations for inspirational, motivational movies to enjoy these holidays, to best prepare what 2012 has in store for you professionally and personally.

Nurses for Health BPO

Are you a nursing graduate and are you out of work? Finding hard to get by without a license to practice or even if you have a license, the competition for work in hospitals local and abroad is tough.

But do not worry,  there are promising and rewarding job opportunities for you in BPO Philippines.

Be Ready, Secure your Career Future

In these trying economic times, it should be no surprise that some companies, even in BPO Philippines, may downsize their staff and lay off personnel. Has the thought crossed your mind what would happen if you might lose your job? It's best to have such thought, so that you would be motivated to prepare options, just in case. Work for the best, but expect the worst.

Be practical and be prepared. Here are some tips on how to land on your feet, if ever you would lose your job suddenly.

Bad Co-workers: To tell on or not to tell on?

What do you do if you have a uncooperative coworker who comes  to work late and unprepared, spends the day doing nothing much work and messes up his/her tasks and is often rude to others especially customers the leaves the office early?

The question is, should you tell your supervisor/manager about your problematic co-worker?

A Christmas Wish, Get Hired by New Year

A lot of people would like to end this old year and look forward to the New Year with a hopeful outlook. And what better outlook is there than getting fully employed in a promising career, maybe in BPO Philippines?

Many would think that Christmas and New Year's would not be the best time to go looking for a job, sending out applications and resumes. With so much going on during this the busy holiday season, those in charge of hiring people would be busy doing other things right?

Filipino pros, Post-graduates

The Philippines remain globally competitive in human resources, as professionals in the country are in-demand globally because of their work ethics and cultural compliance, strong collaboration attitude, and positive outlook

It's good time for the government and private sector invest in education in boosting more post-graduate programs and encourage Filipinos to take up post-graduate studies and boost competitiveness.

Philippines: The Place-to-be for IT pros

Everyone has their eyes out for 'greener' pastures, but for Information Technology professionals in the Philippines, the grass is greener here in the Asia-Pacific region than in the United States and Europe where employers are tight against cost.

According to tech jobs portal ITProsAsia.com, salaries and compensation packages for IT jobs in the country are now very competitive compared to the West.

10 Ways to Ace Job Interviews

You just received a phone call from a perfectly-accented voice informing you that you have a job interview set three days from now for a company you applied weeks past, a company you're so eager to work for, which could build you a promising career in BPO Philippines and fast-track yourself to a bright, financially independent future.

Next comes that dreadful feeling in the pit of your stomach. Concern passes cold in your mind. How to best prepare, to win the position that could be the start of your plans? Don't be afraid, take a deep breath and read the following tips that can make sure you make a good impression and ace the job interview.

Good things come to Good People

Never underestimate the importance of good moral character.

In any company or industry in BPO Philippines, people get hired based on their resumes and how they did well on their interviews, and keep their jobs and salaries on how they perform their jobs and achieve objectives but people get promoted simply on their personalities.

Employees who are unenthusiastic, insecure or selfish don't get to climb high on the company's hierarchy or chain of command.

People with qualities of good character; like humility, confidence and positivity, are often the ones selected to be looked after, developed and promoted by the company.

4 Ways to make your Resume a Winner!

The resume is an important document. When carelessly written, it can ruin your chances for employment, especiall in BPO Philippines where communication skills are vital.

It is essential then that before you send out your application and resume to your potential list of employers, double-check your resume and make sure it has these 4 key qualities to attract employers towards to calling you:

Make your Unemployment work for you.

Looking for work? Sending out resumes and applications and attending job interviews yet still no follow up calls and meetings?

Don't have work? Then don't just sit at home and sulk. Get up and get busy. Get busy enough, and you might find yourself in a job sooner, than waiting.

Beat Stress at Work!

One, who would master the World, must first master one's Self. 
--Ancient Chinese Proverb

People who would want to improve their careers in BPO Philippines and get ahead in the workplace must first learn how to manage their stress.

Build Yourself up as a Great Employee

As you start work, there are a few necessary abilities that you need to practice daily to be a valuable employee who performs well in the workplace, earn your fellow workers' respect, and achieve recognition and appreciation from your supervisors and employers in any industry, including BPO Philippines.

These necessary abilities are good communication, good computer skills and good people skills.

Filipino students, Find your Future here in BPO Philippines

"A few years ago, nursing was the hot course. But the job market for that has dried up. Now, people are getting more interested in HRM (hotel and restaurant management) courses.But what we need to impress on young people is that IT is where the jobs are."

George Son Keng Po, 12/1/2011

George Son Keng Po, chief of the Accenture Philippines' Delivery Center Network for Technology, emphasizes the need for young people in the country to take up more technical courses such as engineering and information technology.

If BPO Philippines want to compete in an Internet-driven world, the government needs to do its part in encouraging colleges and universities to produce these technical-savvy graduates to meet the demand of quality personnel and help them earn high-paying jobs.

The Philippine education system must be updated and start to encourage students to pursue such courses that will turn them into future engineers and technology professionals that multinational companies like Accenture can hire

Frequent seminars can be conducted by students and their parents to convince them to pursue careers in the field of IT. The business process outsurcing industry needs this steady supply of technical talent as voice services will not be enough for next decade.

The Philippines dominance in call center services is clear, but the country can become a major center for both voice and non-voice outsourcing services, not just in regionally in the Asia-Pacific, but globally.

BPO Philippines has this leadership position in the global industry of outsourcing it has to be maintained. Now is not the time to be content.

SOURCE:
Montecillo, Paolo. "Filipinos can do more than deal with irate callers." 1 December 2011. The Philippine Daily Inquirer. Accessed 8 December 2011.  Link Here.

What do 'They' mean when they say, Looking For…?

By "THEY", I mean the employers and the human resources departments in every company in BPO Philippines who write out their job placement advertisements and have these published as classifieds on the newspapers and job boards/portals… 

Do you sometimes wonder what do THEY mean when they're looking for applicants with 'pleasing personality', 'ability to work independently', 'can work on holidays'?

Knowing what the employers want in their potential employees can help you prepare to become their ideal candidate or give you an idea what sort of job you're applying for, the company that you're getting into just to make sure that this is the kind of employment you want for yourself…

Cebu, Philippines: The New Call Center King

Cebu's Call Center Industry, as covered by CNN.

Call Center 101: Stay Healthy and Successful

Working as an agent in a call center in BPO Philippines can be stressful. There are health concerns with the change of lifestyle that comes with the job: working the night shift, sleeping through the day, receiving verbal abuse from some angry callers, demands to perform well and meet quota… Some people thrive on these crisis-like situations while others just burn out. 

Here are some simple tips on how to keep healthy and pace yourself at work, ensuring your job performance and security as a call center agent.

Do you have it takes to make good SEO?

This age is the Internet society, where individuals, groups and organizations have an online presence such as websites, web pages and accounts on social networks.

With potentially millions of websites and pages establish in the Internet, search engines like Yahoo!, Google and Bing are a necessity to find and identify these sites. To improve a website's visibility or 'presence' online via these search engines is called Search Engine Optimization (SEO).

Nurses in BPO Philippines

Today in the Philippines, there are thousands of nursing graduates fresh from their licensure exams try their luck to land employment most especially in countries abroad such as the United States.

Unfortunately, their job applications are rejected locally and abroad. Simply because local and international hospitals cannot afford to hire new nurses due to budget cuts. Hospitals are establishments that are also affected by the global financial crisis.

Learn the Language of BPO

Many worthy job applicants lose out on promising career opportunities or promotions in the workplace because of their weak communication skills, particularly in the English language which is the language of communication in business process outsourcing (BPO).

The Philippines is known for its population of capable English speakers

Be the Outstanding One out of Five!

Surveys report that 20 percent of job seekers who apply to a company in BPO Philippines get noticed in interviews and proceed through the screening process. Twenty percent!

1 out 5 applicants are considered for the job!

To get an advantage over the rest, you have to know how to promote yourself as part of your strategy to secure a job or get hired on the spot.

What it takes to be a Professional Call Center Agent…

To be a valuable employee of a call center in BPO Philippines, to be a competent agent, skills are important. To achieve good skills takes a lot of training as a decent voice, accent and speak isn't just enough. It's only one part of being a capable, full time call center agent.

The Job Search: Roel's Story.

Roel woke to the soft smell of hot oil frying sweet pork. Daylight was warm through his bedroom window. The young man sat up in bed, his eyes blank from a deep sleep that felt like decades.

Roel stared out until a thought registers in his head that today is the first day of his life as a graduate.

No more heading over to the campus. No more classes, textbooks, exams and projects. It's all behind him now, ahead lies his future of what he would make of it.

Roel placed his two feet on the floor and rose from bed. I must find a job, Roel thought.

BPO Philippines 101

What is BPO?

BPO are initial letters that mean "Business Process Outsourcing". Business Process Outsourcing is where some operations or activities of a business is assigned out to a third-party who handles these activities as a service for a contractual fee. The third party is known as a "service provider". This is usually done to minimize cost of operations in acquiring qualified staff, facilities and equipment, since the service provider supplies these to client companies.

Usual business operations/activities that get outsourced are customer care/support, marketing, research and data entry among others. These functions are categorized as back-office (internal company functions such as finance & accounting, human resources, legal etc.) and front-office (which includes customer related functions, such as billing, marketing & promotions, customer service & support).

BPO is an emerged industry in the Philippines as international companies send back-office and front-office work to service providers based in the country. The Philippines is less expensive when it comes to operational and labor costs. The workforce in the country also is attractive for being competent English speakers who are exposed and accustomed to a Western culture, with a progressive growth in technical and innovative skills.

The Philippines remains to be a top destination for the worldwide business process outsourcing industry, serving client companies in the Americas, Europe, Middle East and Asia.

BPO Philippines is a dynamic environment for socio-economic progress, being a leading source of employment. In 2010, BPO Philippines provided employment to 640,000 Filipinos nationwide. There are over 800 call centers in 20 key locations, including in Mindanao. Most are located in Metro Manila and Cebu, and in regional areas.


What is a Call Center?

Being the most common BPO service, call centers are where call center agents handle sales, customer service, and technical support calls.

A call center is a facility that receives and transmits a large volume of requests, originally by telephone but these days even through faxes, e-mail and live chat. Many businesses use call centers to interact with customers, to administer product support or provide information for customers inquiries, telemarketing and debt collection.

Calls can be categorized as either 'inbound' or 'outbound'. Inbound calls are made by customers calling in/to the call center, usually requesting for information regarding a product or service, report a malfunction or error, or request for help/assistance. Outbound calls, on the other hand, are made by agents to consumers, for research or surveys regarding service satisfaction but usually for sales purposes (tele-marketing). Most call centers offer both inbound and outbound campaigns for clients.

Call center agents are often organised into a multi-level or multi-tier support system for more efficient handling of calls.

The first level or tier consists of operators, who initially answer calls and provide general information.

If the caller requires more assistance, the call is forwarded to the second tier (in the appropriate department depending on the nature of the call). There are usally three or more tiers. Typically the third tier of support are the highly skilled technical support staff for the product or the manager/supervisor.

Call center companies comprise 80 percent of the BPO Philippines industry.

To know more about promising career opportunities, please check out BPO Jobs Philippines. You can find your future here.